Pink Moves Group – Terms & Conditions of Business (UK 2025)

Covering Pink Moves Ltd, Pink Deliveries Ltd, and Pink Storage UK

Effective from November 2024

1. Definitions and Interpretation

“We”, “Us”, “Our” refers to Pink Moves Group, including Pink Moves Ltd, Pink Deliveries Ltd, and

Pink Storage UK. “You”, “Your” refers to the customer, their agent, or any authorised

representative. “Goods” means all items handled, transported, packed, stored, or delivered by us.

“Services” includes removals, deliveries, packing, storage, international transport, and all related

work. Acceptance of a quotation or commencement of services constitutes full acceptance of these

Terms & Conditions, which form a legally binding contract.

2. Quotation, Acceptance and Contract Formation

All quotations are based on the information provided by you and remain valid for 30 days unless

otherwise stated. By accepting a quotation (including via email, text, verbal agreement, or online

confirmation) or allowing work to commence, you enter into a binding contract under these Terms. It

is your responsibility to read and understand these Terms, which are published on our websites.

We are under no obligation to draw attention to specific clauses. Any additional work, waiting time,

access issues, parking restrictions, or changes to the agreed details will be chargeable at our

standard hourly rate. We reserve the right to subcontract any part of the work to a trusted partner

company, under our supervision and responsibility.

3. Payment Terms

All payments must be made in full prior to or on the day of service and always before the crew

departs. Failure to pay on time incurs: 20% administrative charge after 24 hours, and 50%

administrative charge after 48 hours. If payment remains outstanding, we may exercise our right of

lien (clause 14) and retain goods until payment is made in full. After 7 days of non-payment, we

reserve the right to recover the full amount through Small Claims Court or debt recovery

proceedings, and all associated legal and collection fees shall be borne by you. Returned payments

or chargebacks will incur a £50 administrative fee plus any bank charges.

4. Cancellation and Postponement

Cancellation within 7 days of the booked date incurs a 50% charge of the quoted price. Cancellation

within 48 hours of the booked date incurs 100% of the quoted cost. Cancellations must be in writing

(email accepted). We reserve the right to cancel a booking at any time due to unsafe conditions,

abusive behaviour, or non-payment.

5. Media, Marketing and Recording RightsBy engaging our services, you grant us irrevocable permission to photograph, video, or record

media of our work, vehicles, staff, and surroundings during your move or delivery. All such images

remain our property and may be used for marketing, social media, website, promotional materials,

insurance evidence, or defence of claims or legal proceedings. You waive any rights to approval,

compensation, or ownership of such material. Acceptance of these Terms constitutes full and lawful

consent under the Data Protection Act 2018.

6. Behaviour, Harassment and Defamation

We operate a zero-tolerance policy toward aggression, harassment, stalking, threats, or abusive

behaviour (in person or online). Any such conduct will result in immediate termination of service,

forfeiture of payment, and potential legal action. Customers must not post or share false,

misleading, defamatory, or malicious statements about us, our staff, or our companies. If a review

or comment is proven to be false or defamatory: you must remove or correct it within 7 days of

written notice; failure to comply authorises us to contact the platform directly to request removal; we

may seek financial compensation up to the full value of your contract or for any proven loss,

whichever is higher; and we may pursue legal damages under the Defamation Act 2013. You

consent to us sharing relevant evidence (contracts, communications, media) with review platforms,

solicitors, or law enforcement to support our case.

7. Customer Assistance and Third Parties

Our insurance covers only work carried out solely by Pink Moves staff. If you, family members, or

friends assist with handling, lifting, or loading, our liability is immediately voided for any resulting

loss or damage. We are not responsible for items packed or moved by you or anyone not employed

by us.

8. Claims, Damage and Reporting Procedure

Any damage or loss must be reported in writing within 7 calendar days of completion of service.

Claims after this time will not be accepted. To validate a claim, you must provide photographic or

video evidence of the item’s pre-move condition, proof that the item was in working order,

confirmation that no third party assisted, and full written details of the alleged damage or loss. For

items valued above £40, you must notify us before removal begins. We aim to assess valid claims

within 14–28 working days. False or misleading claims will be treated as fraud. The maximum

liability per item is limited to £40 unless otherwise declared in writing before the move.

9. Insurance and Liability

We are insured under a Goods in Transit and Public Liability policy covering damage proven to be

caused by our negligence. We are not liable for electrical, mechanical, or internal faults; jewellery,

cash, documents, or items of exceptional value unless declared; or indirect or consequential loss.

Customers are responsible for arranging additional insurance if higher cover is required. No liability

exists for self-packed boxes unless visibly damaged in transit.

10. Force MajeureWe are not liable for delay or failure caused by circumstances beyond our control, including but not

limited to accidents, weather, traffic, strikes, breakdowns, or customs delays.

11. Storage and Warehouse Terms

Storage charges are payable monthly in advance. We reserve the right to withhold or dispose of

goods if payment is in arrears beyond 30 days. Storage is at the customer’s risk unless insured

through us. We are not liable for deterioration caused by damp, mildew, or vermin.

12. Right of Lien and Disposal

We have a legal right of lien to withhold or sell goods in our possession until all outstanding

payments are made. If payment remains unpaid after 90 days, we may dispose of or sell goods to

recover the balance. All associated storage, legal, and disposal costs will be deducted from sale

proceeds.

13. International and Overseas Removals

Transit times for international moves are estimates only and subject to carrier delays, port

congestion, or customs procedures. We will not be liable for loss or delay arising from third-party

freight or shipping companies.

14. Governing Law and Jurisdiction

These Terms and any dispute shall be governed by and construed in accordance with the laws of

England and Wales. Both parties agree to the exclusive jurisdiction of the English courts.

15. Acceptance

By confirming a quotation, booking, or allowing work to commence, you confirm that you have read,

understood, and agreed to these Terms and Conditions, which form the entire legal agreement

between us. © 2025 Pink Moves Group — Pink Moves Ltd | Pink Deliveries Ltd | Pink Storage UK

www.pinkmoves.co.uk | www.pink-deliveries.co.uk | www.pink-storage.co.uk